Renaly

Renaly — help

Support

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support@mobrix.dev

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FAQ Questions people actually ask
01 Is Renaly a medical device?

No. Renaly is a nutrition and lab tracking tool. It doesn’t diagnose, treat, cure, monitor or prevent any disease, and it isn’t a substitute for professional medical advice.

Never change your diet, fluid intake, medication or dialysis routine because of something Renaly showed you. Talk to your nephrologist or renal dietitian first.

02 Where do the limits come from, and can I change them?

The defaults come from published kidney guidelines — KDIGO, KDOQI, the UK Kidney Association and the AUA — plus common renal dietitian practice. Renaly adjusts them for your CKD stage, dialysis type and weight.

They are starting points, not prescriptions. If your care team gave you different numbers, go to You → Limits, switch on “limits from my care team” and enter theirs. Renaly then calculates every verdict against your numbers instead of the defaults.

Entering a lab result never changes a limit on its own. Nothing moves your targets except you.

03 Does my health data leave my phone?

Your diary, labs, medications, dialysis sessions and profile stay in the app’s private storage on your device. There’s no Renaly account and no server copy.

Four things do use the internet, and each is set out in the privacy policy: barcode lookups send only the barcode number to Open Food Facts; family sharing uploads a snapshot that is encrypted on your phone before it leaves; purchases go through Google Play; and optional usage analytics send app events that never contain health values, food names or lab results.

04 Does it work offline?

Yes. The 12,400-food database is stored on your phone, so search, portion sizes and verdicts all work with no connection — which matters in supermarket basements.

Barcode lookups for packaged products and the photo features need the internet.

05 Which countries and languages is it available in?

Renaly is available worldwide on Google Play, in English, German, Spanish, French, Portuguese (Brazil), Japanese, Indonesian and Turkish.

One exception: cloud plate-photo logging isn’t offered in the EEA, the UK or Switzerland. Everything else works everywhere.

06 Is there an iPhone version?

Not yet. Renaly is Android only at launch. If that changes it’ll be announced here first.

07 How do I cancel Renaly Plus?

In the app under You → Subscription, which opens Google Play, or directly at play.google.com/store/account/subscriptions.

Cancelling stops the next charge and you keep Plus until the period you already paid for ends. It doesn’t delete your data — and deleting your data doesn’t cancel your subscription. Refunds are handled by Google under Play’s refund policy.

08 My food isn’t in the database.

Add it as a custom food: search → Add a custom food, then enter whatever the label gives you. Leave a nutrient blank if the label doesn’t state it — Renaly will treat it as unknown rather than zero. It’ll be there next time you search.

If you cook the same thing often, combine the ingredients into a saved meal and log the whole plate in one tap.

09 The photo scanner got my plate wrong.

It will sometimes — it’s estimating foods and portions from a picture. You can edit the quantity, swap the food, or remove any item before you save.

The nutrient figures never come from the photo. Once the item is right, the numbers behind it come from the food database, so correcting the item corrects everything downstream.

10 Reminders aren’t arriving.

Android is aggressive about suspending apps. Check that notifications are allowed for Renaly, that Alarms & reminders is permitted in Android settings, and that battery optimisation is set to unrestricted for Renaly.

Please treat reminders as a convenience, not a safety net. Renaly is not a monitoring service and can’t guarantee a notification is delivered.

Still stuck? Email support@mobrix.dev. Include your Android version and what you tapped just before it went wrong — that's usually enough to find it.