Renaly — data deletion
Delete your Renaly data
Renaly is built so that your health information never reaches us. Your food diary, fluids, labs, medications, dialysis sessions and profile are stored only on your phone. That means two different things get deleted in two different places.
Delete everything on your phone
In the app
You → Privacy → Delete all my data
It cannot be undone, and we cannot do it for you, because we have no copy.
Uninstalling Renaly also removes the data on your phone. It does not cancel a subscription and does not delete an Android backup held in your own Google account (Settings → Google → Backup on your phone).
This permanently deletes
- 01your profile, limits and settings
- 02your entire food and fluid diary, custom foods and saved meals
- 03all lab results, medications and reminders
- 04all dialysis sessions and weights
- 05your family share, including the copy stored on our server
Ask us to delete the records we do hold
A small amount of data reaches our service providers. You can ask us to delete it, with or without the app installed.
What we may hold
| PostHog (EU) | Usage analytics events tied to a random install ID |
|---|---|
| RevenueCat | Purchase and subscription records tied to that install ID |
| Referral server | Referral records, if you used an invite link |
| Our mailbox | Support emails you sent us |
To request deletion
The button opens your mail app with the subject and template already filled in.
Email the deletion requestOr write to support@mobrix.dev with the subject “Delete my Renaly data”.
Please include
- 01the email address we should reply to, and
- 02your install ID if you still have the app (You → About → tap the app ID to copy it), or your Google Play order number.
We ask for one of those only so we can find the right records. We don't ask for anything else.
What happens next. We confirm within a few days and complete the deletion within 30 days. We will tell you what was deleted.
What we must keep. Records of completed purchases, in the minimum form required by tax and accounting law. We can't delete those on request, and Google holds its own copy of payment records under Google's Privacy Policy.
Cancelling is separate from deleting
Deleting your data does not cancel a subscription, and cancelling does not delete your data. Cancel in the app (You → Subscription) or at play.google.com/store/account/subscriptions.
Your other rights
You can also ask for a copy of your data, correction, restriction, or to object to processing. Same address: support@mobrix.dev. Details are in the privacy policy.